We respect your privacy and are committed to protecting it through this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website. By accessing or using the website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Any other information you voluntarily provide

1.2 Non-Personal Information

• IP address
• Browser type and version
• Operating system
• Referring URL
• Pages you view and the time you spend on them

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our Website. Cookies may be used to:

• Understand how you interact with our Website
• Analyze site traffic and trends

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Website
• To send notifications
• To respond to your inquiries or provide customer support
• To detect and prevent fraud or security issues
• To comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: To facilitate our services, such as email delivery or analytics.
• Legal Obligations: When required by law or in response to valid legal processes.

4. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Correction: Request access to your information and update inaccuracies.
• Cookies: Adjust your browser settings to reject cookies.

To exercise these rights, please contact us.

5. Security of Your Information

We implement reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.

8. Text Messaging/SMS

SMS consent is not shared with third parties or affiliates.

SMS Terms & Conditions

8.1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

8.2- Types of SMS Communications:

If you have consented to receive text messages from Fresh Air Flow, you may receive messages related to the following

• Marketing
• Customer care

8.3- Message Frequency:

Message frequency may vary depending on the type of communication.

8.4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

8.5- Opt-In Method:

You may opt-in to receive SMS messages from Fresh Air Flow by

• Verbally, during a conversation

8.6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

8.7- Help:

If you are experiencing any issues, you can reply with the keyword HELP.

8.8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit https://freshairflowhvac.com/
• Message frequency may vary

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of the website after any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us.