I am normally not giving reviews on portals but this special case deserves one. In Sep 2023 I bought from Fresh Air Flow HVAC a complete new heat pump, furnace & central air filter system from carrier. From start to finish, Ben - the owner - was transparent and even offered proactively getting it invoiced via PSEG as they had a special program. Everything went perfect and I had a nice heat pump infinity system! Fast forward: Sep 2025 out of the blue the system suddenly gave communication faults and the initial assumption was a missing software update. However, this wasn't the case. Since I signed also a bumper-to-bumper warranty Ben & his team patiently came over multiple times and replaced about 5-6 times several boards and even a better surge protector as the thought with Carrier's tech support was that dirty voltage from my solar arrays may be the reason. However, even after 6 months downtime I still haven't had a working system. The error code, and therefore the communication with the heat pump came randomly back within a couple of days. Last Friday, Fresh Air Flow HVAC came the 11th time back in this matter, this time with a Carrier expert in person instead of the phone and due to their diligent work the root of the issues was found...a shaved wire within the heat pump itself caused the short circuits. It developed over time as the wire wasn't fixed properly during production, so totally a manufacturer's fault (Carrier) and not from the installer (Fresh Air Flow). Today is day #4 and the system works flawless again (heating and cooling) and I am convinced that this was the fault! A big shootout to Ben the owner, Ian as service manager and all the service techs who came out so often and trying to figure out what was the issue! Most important for me as a homeowner was, I knew it was not an installation issue, nor the solar panels but Ben and is team really stood by their word of the warranty - also labor - we signed for and also wanted to get the system again up and running! I know that Fresh Air Flow got only the spare part but not the labor reimbursed from Carrier and therefore only had their profit from the initial purchase and they never tried to get additional money! If I could, I would give them 100 stars and recommend them to anybody in need of HVAC projects! The company vision and mission is just outstanding! Wish you all the best!

- Kay Mootz

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Cherry Hill’s Go-to Heat Pumps Specialists

The Cherry Hill Area’s Preferred HVAC Contractor

At Fresh Air Flow, we are Cherry Hill’s experts in all things heat pumps. Our NATE-certified technicians have extensive knowledge of HVAC systems and know exactly what it takes to ensure heat pump systems are operating at peak efficiency. We do everything we can to make our HVAC repair and HVAC installation services accessible to our customers, which is why we offer flexible financing options and extended warranties.

Whether you need a heat pump repair, new heat pump installation, or a heat pump replacement, Fresh Air Flow is here to help you through every step of the process.

What are Heat Pumps?

Heat pump systems heat and cool buildings by transferring heat from the interior to the exterior of a property. They are responsible for heating and cooling, and provide high energy efficiency. At Fresh Air Flow, we strive for excellence in everything we do and always provide the best customer service we can. We are experts in heat pump systems and will help you choose the most appropriate system for your home.

Top-Notch Heat Pump Repair

From performing refrigerant leak detection and repair to calibrating new thermostats, we specialize in everything related to heat pump systems. With our top-notch heat pump repair services, we take the time to understand your system and ensure it is operating at peak performance because our solutions are built to last.

Why You Need a Heat Pump Repair

Extended Lifespan

You want your heat pump to last as long as possible, and part of guaranteeing that is regular maintenance and repairs. Our technicians have an unmatched attention to detail, and will identify potential issues before they escalate to ensure your heat pumps are in excellent working order.

Cost Savings

Being proactive with getting heat pump repairs reduces the likelihood that you’ll face a major and expensive situation further down the road. It also significantly decreases the chances that you’ll need a heat pump replacement.

Improved Air Quality

Healthy air quality is crucial in any home. During our heat pump repair services, we address ductwork issues and replace filters, which enhance your home’s indoor air quality.

Reduced Downtime

With our quick repairs, we ensure your system is back up and running in no time. Our technicians work hard to minimize heating and cooling disruptions because we know how frustrating it is when your heat pumps malfunction.

Call:888-509-3138

Brandon - Marlton, NJ

Albert - Cherry Hill, NJ

What to Expect From Us

Hundreds of Five-Star Reviews
Fresh Air Flow has received hundreds of five-star reviews throughout its time in business because we don’t stop until our customers are happy with our work. We have built a strong reputation for performing world-class heat pump installation, repair, and replacement services in the Cherry Hill area and have many happy customers to show for it.
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Promotions & Rebate Programs
We want our customers to get the best possible deals, which is why we offer promotions and rebate programs. Fresh Air Flow helps reduce the overall cost of a boiler replacement to ensure you have access to the savings you deserve.
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NATE-Certified Technicians
Our technicians are NATE-certified, meaning they have an extensive knowledge of all heating and cooling systems. We handpick every member of our team and provide ongoing training throughout the year to ensure they are adhering to our extremely high standards. They know what it takes to perform everything from a lasting HVAC repair to a heat pump replacement.
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Flexible Financing Options
Fresh Air Flow offers flexible financing options because we are aware of the financial burden of needing a last-minute emergency heat pump repair or HVAC installation. From partnering with utility companies like PSE&G to partnering with private providers like GreenSky, we have a variety of payment options available.
Read More

Hundreds of Five-Star Reviews

Fresh Air Flow has received hundreds of five-star reviews throughout its time in business because we don’t stop until our customers are happy with our work. We have built a strong reputation for performing world-class heat pump installation, repair, and replacement services in the Cherry Hill area and have many happy customers to show for it.

Promotions & Rebate Programs

We want our customers to get the best possible deals, which is why we offer promotions and rebate programs. Fresh Air Flow helps reduce the overall cost of a boiler replacement to ensure you have access to the savings you deserve.

NATE-Certified Technicians

Our technicians are NATE-certified, meaning they have an extensive knowledge of all heating and cooling systems. We handpick every member of our team and provide ongoing training throughout the year to ensure they are adhering to our extremely high standards. They know what it takes to perform everything from a lasting HVAC repair to a heat pump replacement.

Flexible Financing Options

Fresh Air Flow offers flexible financing options because we are aware of the financial burden of needing a last-minute emergency heat pump repair or HVAC installation. From partnering with utility companies like PSE&G to partnering with private providers like GreenSky, we have a variety of payment options available.

PSE&G

0% Down 0% Interest

No Credit Check Needed
Up to $3,500 Instant Rebate
0% Interest for up to 10 Years

- Kay Mootz

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Discover Cherry Hill’s Go-to Heating and Cooling Company!

Schedule an Expert HVAC Service with Fresh Air Flow Today

When to Consider a Heat Pump Repair

Learn More About Our Five-Star Services

Maintenance Plans Available Today!

Maintenance Plans

Long-Lasting Heat Pump Replacement Services

During our heat pump replacement services, our technicians perform thorough diagnostics and discuss their findings with the customer to ensure they are on the same page. Whether we recommend a complete heat pump replacement or replacing system components, we’ll ensure you have everything you need to make the best decision for your home. We offer award-winning Carrier heat pumps and are certain we have what you’re looking for.

Signs You Need a Heat Pump Replacement

Frequent Breakdowns

Older units tend to break down more frequently. While we can sometimes repair these issues, if you find that you constantly need a heat pump repair, it is likely time to consider a replacement.

Increased Energy Bills

Spiking energy bills despite no usage change indicate that your heat pumps are working harder than usual to maintain a comfortable temperature. A newer system will be far more energy efficient, thus decreasing your bills.

Aging System

Unfortunately, there’s not a lot we can do to change the fact that a heat pump is reaching the end of its lifespan. While we can perform maintenance and repairs, it will reach a stage where it will be more efficient to get a heat pump replacement.

Excessive Noise

Heat pumps shouldn’t be noisy. If you find yours are making unusual or loud noises like grinding or squeaking, it indicates there are probably internal issues that may not be repairable.

Benefits of a Heat Pump Replacement

Improved Performance

After a heat pump replacement, you’ll enjoy improved performance, such as better humidity control and faster heating and cooling.

Better Energy Efficiency

Since new, modern heat pumps are more energy efficient than older units, your new system will consume less energy and could even lower utility bills.

Quieter Operation

New heat pumps operate much quieter than older ones. That means that, after your heat pump installation, you’ll enjoy a quieter and less disruptive system.

Eco-Friendly

Reduce your home’s carbon footprint with new heat pumps. These units are much more environmentally friendly and consume less energy than older units.

A Carrier Factory Authorized Dealer

Fresh Air Flow is a Carrier Factory Authorized Dealer and is a two-time recipient of the Carrier Presidential Award (2022 and 2023). We adhere to the highest industry standards and are committed to providing our customers with high-quality solutions. With our impressive inventory of award-winning products, we guarantee we have exactly what your home needs to run efficiently.

Why Carrier?

‘Best HVAC Company of 2023’ from U.S. News and World Report
‘Best HVAC Brands’ and ‘Largest Air Conditioner Manufacturer of 2024’ from Consumera
‘Best Reliability in 2024’, ‘Best Air Conditioning Brands of 2024’, and ‘Best Smart Home Compatibility’ from Forbes HOME
‘Best HVAC Companies of 2023’ from Better Homes and Gardens

Flexible Financing Options

Fresh Air Flow understands the financial burden that needing an HVAC repair can take. That’s why we offer flexible financing options, so our customers don’t have to wait for heat pump repair or heat pump replacement services. We have partnered with private providers like GreenSky and utility companies like PSE&G and Atlantic City Electric to offer a variety of payment options.

Stress-Free Maintenance Plan

For a one-time fee, customers receive basic maintenance twice a year, free filter changes, a guaranteed visit within 24 hours, and discounts on labor and parts. Fresh Air Flow makes keeping track of service appointments easy because we often find that many heat pump repair calls could have been avoided with the proper maintenance. Become a maintenance plan member today!

Your One-Stop Shop for Heat Pump Services

Fresh Air Flow is your one-stop shop for heat pump services. From our award-winning Carrier products to our exceptional heat pump installation methods, we are the natural choice for your HVAC repair needs. Having earned a strong reputation in the Cherry Hill area, we have gained hundreds of five-star reviews from happy customers.

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